Meet the Team

We are fortunate to have an orthodontics team of highly trained, fun, and caring staff members. Our experienced and talented team is committed to working with you and your family to create a comfortable, stress-free, and rewarding orthodontic experience every time you visit our practice.

We are pleased to welcome you and your family, and we look forward to working with you.


Top Mckinney Orthodontics New Team


Click here to schedule your FREE Smiles Hollywood Orthodontics evaluation, or call (972) 529-9700 to speak with someone on our dynamic team!






Tiffany H.Mckinney Orthodontics Meet The Team 2

Office Manager / Certified Laboratory Technologist

I have been with Smiles Hollywood Orthodontics as a certified dental technologist since 2005, and the office manager since 2012. After graduating from Baylor University and the University of Texas Health Science Center for dental lab sciences, I moved to Frisco and joined the Smiles Hollywood Orthodontics team. I enjoy being a member of a cohesive orthodontic practice. As a laboratory specialist, I love seeing the impact I can have on each patient’s smile. As an office manager, I strive to make each patient and family member feel welcome, and every experience with our office a pleasant one.

As an Air Force brat, I moved all over, but San Antonio is where I consider home.  My husband Mark (and high school sweetheart!) and I currently live in Frisco with our daughter and our Cocker Spaniel, Wrigley. We love to travel and spend time with our family and friends.





Mckinney Orthodontics Meet The Team Jennifer

Treatment Coordinator

I joined Smiles Hollywood Orthodontics in 2011, but before that, I was already a part of the Smiles family by being a patient mom for the last 13 years. As a treatment coordinator, I am able to help the doctors give a clear and concise explanation of orthodontic treatment, set up financing options, and schedule future appointments. As a patient’s mom, I can look at situations from a different perspective to help make each family feel confident and informed about their treatment.

I am a through-and-through Okie but have lived in McKinney for more than a decade and a half. My husband Jeff and I are always on the run with our three children: Connor, Josh, and Kennedy. When we’re not at Kennedy’s soccer games, visiting Connor at Texas Tech, or checking in on Josh at The University of Texas at Austin, you will find Jeff and me supporting our Alma Mater, OSU … Go, Pokes!!




Mckinney Orthodontics Meet The Team Narli

Treatment Coordinator

I started as a patient mom, and in 2013, I became part of the wonderful Smiles Hollywood Orthodontics family. I specialize in coordinating orthodontic insurance benefits and do my best to make the process as easy for our patients as possible. I learn something new every day! I handle many financial inquiries, as well as help the front desk with scheduling and answering phones.

I was born and raised in California but moved to McKinney in 2006. I married my husband Phil more than a dozen years ago and have three boys: Jordan, Noah, and Aaron. Jordan loves to play football and is in JROTC, Noah loves to read, and Aaron plays baseball. We are one busy family! I love anything Disney and enjoy reading, running Disney marathons, and spending time with my boys!





Mckinney Orthodontics Meet The Team Charlotte

Registered Dental Assistant

I started in orthodontics at the age of nineteen. I came to Smiles Hollywood Orthodontics in February 2007. I love working with my coworkers. It is my pleasure to assist Dr. Crise and Dr. Downs in the technical aspect of giving our patients beautiful smiles. It is wonderful to see the changes in our patients from the beginning to the end of treatment.

I was born in Alabama but have lived in Texas most of my life. I have been married to my best friend for more than two decades. We have four children and nine grandchildren. My favorite thing to do is spend time with my family, but especially with my grandkids.







DonnaMckinney Orthodontics Meet The Team Donna

Registered Dental Assistant

I joined the Smiles Hollywood Orthodontics team in 2006 as a chairside assistant. In the quarter century I have been a dental assistant, this has been the first office that I can say I have felt like family in the practice. I enjoy the entire process of helping Dr. Crise and Dr. Downs to create beautiful smiles! I have always believed that a beautiful smile reflects great self-confidence and helps us have a “can do” attitude toward life. I love my doctors. They are talented, honest, filled with integrity, and work cohesively to produce wonderful outcomes.

And then there is Tiffany, our in-house lab technologist, who we are so grateful to have! Tiffany makes all of our dental appliances and retainers. I feel so fortunate about this because it brings us to an elevated level of service! We refer to our scientist as “Oz” because we feel she is magical to us and to our practice!

Lastly, I am so grateful for the girls that I work with! They are such a great bunch of apples — they fell from the same tree! They are my sisters at heart and I feel we make a great team. I hope you will join us and see what great service we can provide for YOU!





Lali H.
Mckinney Orthodontics Meet The Team Lali

Registered Dental Assistant

I joined Smiles Hollywood Orthodontics in May of 2019, but I have been working in the dental field since 2013. I have played a few different roles throughout the years but being an orthodontic assistant is where my heart is! The best part of my job is seeing patients’ eyes light up when their braces come off and they see their gorgeous smiles. Having been there myself, their joy warms my heart! I was born in Costa Rica, but was raised in Texas. I married my best friend Justin in 2018. We have a fur baby Troy that we love very much. We love going to Crossfit, trying new restaurants and watching movies.







Jessica C.
Mckinney Orthodontics Meet The Team Jessica

Scheduling Coordinator

I started as a patient here at Smiles Hollywood Orthodontics in 2018 and loved them so much that I decided to join their team! What I love best about my job at Smiles is getting to know our patients and their families. There is never a dull moment here.  We have an amazing staff that keeps me laughing and I am happy to be a part of it. I am married to my high school sweetheart, Clint. We enjoy traveling and sharing fun times with family and friends.






Tiffany M.
Mckinney Orthodontics Meet The Team Tiffany


I became part of the Smiles Hollywood Orthodontic family in 2007. I am the financial and accounting person in the office, and have always enjoyed working with numbers. I love the staff and I can see how much everyone cares about the patients.

I have always lived in Texas and have been in this area for more than a dozen years. My parents, sister, brother, sister-in-law, and I are all Texas Tech graduates! I love working out at the gym, spending time with family, especially my son, and baking holiday treats.






Mckinney Orthodontics Meet The Team Diana

Records Assistant

I am one of the newest members here at Smiles Hollywood. I did my externship here a few years back, and that is how I got to know this wonderful place. I am now working in the records area with our lab tech, Tiffany. I love being a part of my Hollywood family and getting to know the patients and see all the progress they have made.

I have lived in Texas my whole life and am the mother of two wonderful boys, Ernesto and Christopher, who keep me very busy every day. We love watching movies every Friday night. I love anything pink and glittery. Spending time with my mom is my favorite thing to do








Click here to schedule your FREE Smiles Hollywood Orthodontics evaluation or call (972)529-9700 to speak with someone on our dynamic team!

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“They work with you as the patient to help you achieve that “Hollywood” smile. As a kid I remember coming here and loving it, I mean the inside is decked out like Hollywood so it is very kid friendly. There is free popcorn, coffee, and video games kids can play while they wait. The staff is very nice as well as the doctors. From when I was a kid up until my frequent visits recently I have seen the same doctors and nothing has changed! They are SO nice! Warm and welcoming.”

~ River L.


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